By Brian Perry
Everything surrounding the COVID-19 pandemic is demanding more staff to move into temporary remote positions that have never worked remotely or that require supervision. An agency has to quickly define policies and procedures for dealing with this need. This is stressful and can be financially detrimental to any agency that is not prepared. Many of the business management platforms providing EVV can assist you in managing your employee’s hours, location and even provide you with a secure messaging platform to be able to communicate with the entire team in a HIPAA secure environment.
One of the first steps is to ensure you have written the necessary policies to govern these employees working remotely. This helps ensure everyone is on the same page in regards to communication. The next step is the technology needed to ensure each employee can complete their job duties remotely, determining who will answer phones remotely, respond to messages,
Once you define how everyone works and job duties, you need to ensure there is the ability for easy communication, time and attendance, and location tracking to become a necessity. None of us or our agencies want to revert to paper time cards if you can help it. Having a time entry system that can allow for real-time remote clock-in and clock-out is crucial. This will help ensure you are capturing the true time worked and hopefully the location as well.
Most business management platforms also provide a secure means of communicating with your staff, to ensure that you can freely discuss client needs, concerns and issues without having a HIPAA breach. Make sure you have an easy way to allow for this communication for the protection of those we serve and their families during this trying time.
Along with communication and time and attendance is where electronic visit verification can help confirm that you know where your DSPs are and ensuring our clients are being looked after. There are also use cases for your administrative staff and supervisors being able to utilize these tools for geofencing employees to the locations they are working remotely. This can bring security and supervision to your new remote staff that was not available in the past and ensure the job is being done.
These are a few use cases that your business management platform can assist you in managing remote employees. We at Direct Care Innovations (DCI) come from the provider side and understand how stressful and frustrating it can be to try and manage your employees remotely. We are here to help, feel free to reach out with any questions about our platform and how we can help you better manage your staff, maintain compliance and training, and still meet all the needs of the cures act. Call (480) 295-3307 to request a sales demo today!
Brian Perry Bio: Brian has 15 years of sales and sales management experience and 9 years of healthcare IT experience managing teams of sales executives and project managers.