Direct Care Innovations (DCI) provides a platform for our customers to have access and visibility to numerous reports and important data. This has increased our efficiency as well as increased our customer's level of satisfaction with our services!
We recently made the switch to Direct Care Innovations in order to bring our company up to the date with the EVV standards set by the Federal Cures Act. Their team does a great job making their system fit your company and it has been a pleasure working with all of them.
The DCI reporting features provide a lot of data that is very useful to the clients we serve. We are able to pull custom reports within seconds with their system.
Easy to use with the step by step guides that are provided. Reporting features are excellent - just need to know what is available and then these can be used to generate so much information. Highly recommend!
I now have a system that works great for me. I no longer have to wait, request, beg for caregiver notes...and I have pictures my child can cherish later.
We were looking for a software solution for EVV requirements, what we found in DCI was a complete system that solved much more. We have reduced overtime, maximized billing on authorizations through employee and client tracking and scheduling, increased communication with administration, employees, clients and families. When we do run into a problem the customer service goes above and beyond!