Category: More Information

Training and certification of caregivers are essential to ensure that the best possible care is being provided to their clients. Providers and agency owners need to have a proactive approach to training to ensure that they are providing the best care and also being compliant with state, federal and insurance criteria. Direct Care Innovations (DCI) […]

The 21st Century Cures Act mandates that all states implement EVV for all Medicaid personal care services and home health services that require an in-home visit by a provider. All impacted agencies must implement an EVV system by January 1st, 2020. With the date quickly approaching, it’s important to know when you should begin your […]

Electronic Visit Verification (EVV) is about to become the law in all 50 States as of January 1, 2020.  Before you choose a vendor, there are some important questions to ask to be sure their platform is a good fit for your agency. Important Questions You Should Ask a Potential Vendor Does your solution offer […]

A key part of managing any type of home care agency is efficiently handling payroll. When payroll data is captured electronically, agencies have the peace of mind that human error will be avoided. Home care agencies should carefully review any type of timekeeping system to ensure they meet their specific needs. With DCI, the payroll […]

Providing 24-Hour residential services can be quite the challenge for provider agencies, particularly when this service is typically provided to clients with higher support needs. Keeping track of client attendance, managing employee schedules, ensuring employee training compliance, billing for services, and paying employees are just a few of the essential responsibilities to provide ongoing quality […]

Managing a Care Agency requires making hundreds of decisions daily, and the more informed the decision, the better the outcome. Being informed empowers you to make critical decisions on day-to-day operations, billing, scheduling and every other aspect of your agency operations. Being “empowered” to make these decisions correctly, quickly and with full consideration of the […]

Whether you are a small service provider or a more extensive Medicaid, Medicare, Private Insurance, and Managed Care provider, ensuring that all caregivers are educated on the most current safety compliance measures is vital. It ensures the safety of both clients and caregivers. In honor of June being known as National Safety Month, below are […]

Summer transitions can be tough. Make sure your agency is completely prepared by creating a plan to address these key areas. What to focus on during the summer Emotional needs Some individuals struggle with change, especially those with intellectual disabilities. For this reason, it might be a good idea to start preparing these individuals early. […]

Mobile devices, including smartphones, tablets, and laptops used for EVV with wireless connectivity present a potential security risk regarding client information. For this reason, the software provider you choose for your EVV platform needs to be fully security aware and have all the necessary security protocols in place. Mobile applications use SaaS, (Software as a […]

No two solutions for Home and Community-Based Services are exactly the same. This can make finding a digital payroll, scheduling or training solution extremely challenging. Just because one system works for someone else’s agency does not mean it will work for yours. But do customizable systems exist? They do! Read on to find out some […]